Shipping & Returns

Last updated: October 09, 2026

Grainlight Co LLC ("Grainlight," "we," "us") is a small studio in Texas. We make handmade woodwork, nature photography prints (including limited editions), and 3D-printed decor. This policy covers orders placed on grainlightco.com. If you ordered through our Etsy shop (grainlightco), see "Etsy Orders" below.

Where We Ship

We currently ship only within the United States, including APO/FPO/DPO addresses and US territories where USPS delivers. We don't ship internationally at this time.

Shipping Options and Costs

  • Free Standard Shipping on all US orders, sent by USPS Ground Advantage, UPS Ground, or UPS Ground Saver. We pick the best service for each package.
  • Express Shipping: $18.99, sent by UPS Express Saver. Express shipping isn't available to PO boxes or APO/FPO/DPO addresses.

Available options and estimated delivery times are shown at checkout. When your order ships, you'll get a confirmation email with tracking information.

Processing Times

  • In-stock items, including limited-edition prints: most orders ship within 2–3 business days. Each limited-edition print is produced, signed, and packaged in Texas with a Certificate of Authenticity.
  • Handcrafted, made-to-order, and custom items: these may take longer to make. Lead times are noted on the product page, or we'll confirm them with you after you order.

Business days are Monday–Friday, excluding US federal holidays. Express shipping speeds up delivery once your order ships; it doesn't shorten processing time.

Please double-check your shipping address at checkout. We aren't responsible for orders delivered to an incorrect address entered at checkout. If you notice a mistake, contact us right away and we'll do our best to fix it before the order ships.

Damaged, Defective, or Incorrect Items

We pack every piece carefully, but things sometimes happen in transit. If your order arrives damaged or defective, or you received the wrong item:

  1. Contact us within 7 days of delivery.
  2. Include your order number and photos of the item and the packaging.
  3. We'll make it right with a replacement, repair, or refund, including any shipping you paid. If we need the item back, we'll cover the return shipping.

Please keep the original packaging until the issue is resolved. We may need it for a carrier claim.

Lost or Missing Packages

If tracking hasn't updated for several days, contact us. We'll work with the carrier to locate the package. If a package is confirmed lost in transit, we'll send a replacement or issue a refund.

If tracking shows "delivered" but you can't find your package, please check with neighbors, around your property, and with your local post office or UPS. Then contact us within 7 days of the delivery date. We'll help you file a claim with the carrier and, where appropriate, may replace or refund the order at our discretion.

Returns: 30-Day Window

We want you to love your piece. If you don't, you can request a return on most items within 30 days of delivery.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging where possible. Limited-edition prints must come back with their Certificate of Authenticity, unframed and undamaged.

Custom and personalized items are not returnable. Anything made to your specifications, engraved, personalized, or built to a custom size can't be returned unless it arrives damaged or defective (see above).

Natural variation in wood grain, color, stain, and 3D-print texture is part of each handmade piece and isn't a defect. You're still welcome to return non-custom items within the 30-day window.

We handle returns case by case. Depending on the item, we may, at our discretion, offer a refund or replacement without asking you to send the item back. This applies to certain 3D-printed items, for example.

How to Start a Return

  1. Contact us through our Contact page or at support@grainlightco.com within 30 days of delivery. Include your order number, the item(s), and the reason for the return.
  2. We'll reply with next steps, including the return address if we need the item sent back.
  3. Pack the item securely and ship it back with tracking. We can't be responsible for returns lost or damaged on the way back to us.

Please don't send items back without contacting us first.

Return Shipping Costs

For change-of-mind returns, the buyer usually pays return shipping, though we may, at our discretion, waive this. Express shipping charges aren't refundable on change-of-mind returns. If the return is due to our error or an item that arrived damaged or defective, we cover return shipping.

Refunds

Approved refunds go to your original payment method within 5 business days of our receiving your return. If no return is needed, the 5 days run from when we approve the refund. Your bank or card issuer may take a few more days to post the credit.

If a returned item arrives used, damaged, or missing parts (including a limited-edition print's Certificate of Authenticity), we may, at our discretion, issue a partial refund or decline the refund.

Exchanges

We don't process direct exchanges. To swap an item, request a return for the original and place a new order.

Cancellations

You can cancel an order for a full refund any time before it ships. Custom and personalized orders can only be cancelled before we begin work on them. Contact us as soon as possible.

Etsy Orders

Orders placed through our Etsy shop (grainlightco) are handled through Etsy. To report a problem or request a return, message us through Etsy using your order, and Etsy's purchase protections and case process apply. Our 30-day return window and the custom-item exclusion are the same on Etsy.

Fieldlight App

Fieldlight, our Android app, is sold through Google Play. Purchases, refunds, and billing for Fieldlight are handled by Google Play under its refund policies, not by this policy. See the Fieldlight Privacy Policy for app privacy details.

Questions

Reach us through our Contact page or at support@grainlightco.com. We usually reply within 1–2 business days.