Privacy Policy for Grainlight Co LLC

Effective Date: October 09, 2026

Grainlight Co LLC ("Grainlight," "we," "our," or "us") values customer privacy and strives to collect as little information as necessary to operate our business.

This Privacy Policy describes how Grainlight Co LLC handles information when you visit our website, contact us, or place an order.

This policy covers grainlightco.com. Our Fieldlight Android app is covered by the separate Fieldlight Privacy Policy.

1. Our Privacy Philosophy

Grainlight Co LLC is a small business focused on photography, handcrafted goods, and related products.

We do not sell customer information, rent customer information, or participate in data brokerage activities.

We collect only the information necessary to communicate with customers, fulfill orders, provide support, and operate our business.

2. Information You Voluntarily Provide

We may receive information that you voluntarily provide when:

  • Placing an order
  • Contacting us by email or website form
  • Requesting customer support
  • Submitting a custom project or quote request

This information may include:

  • Name
  • Email address
  • Shipping address
  • Billing address and phone number (if provided at checkout)
  • Order details
  • Information you choose to provide in communications

3. Information Collected Automatically

When you visit our website, our website platform (Squarespace) automatically collects certain technical information, such as your IP address, browser and device type, pages viewed, referring website, and the date and time of your visit. This is collected through cookies and similar technologies.

Our website shows a cookie banner. Non-essential cookies (such as analytics) are used only if you select "Accept all," and you can change your choice at any time through "Manage cookies." Cookies required for the site and checkout to work, such as the shopping cart, are always on.

4. How We Use Information

Information provided to Grainlight Co LLC may be used to:

  • Process and fulfill orders
  • Respond to customer inquiries
  • Provide customer support
  • Communicate regarding purchases or services
  • Understand how visitors use our website so we can improve it
  • Maintain required business records
  • Prevent fraud or abuse

We do not use customer information for advertising resale, data brokerage, or unrelated marketing activities.

5. Website Platform Services

The Grainlight website is hosted through Squarespace.

Website hosting, infrastructure, security services, cookies, analytics, checkout, and related platform functions may be provided by Squarespace and its service providers. We use only Squarespace's built-in analytics, which show us aggregate information such as page views and traffic sources. We do not use Google Analytics or advertising pixels.

We also use Google Search Console to see how our website appears in Google search results. Search Console does not place cookies or tracking code on our website or collect information about individual visitors.

For information regarding how Squarespace processes visitor information, please refer to Squarespace's Privacy Policy.

6. Payment Processing

Payments are processed through Squarespace by authorized third-party payment processors, such as Stripe and PayPal. These processors handle your payment information under their own privacy policies.

Grainlight Co LLC does not store complete payment card information on its own systems.

7. Information Sharing

We do not sell, rent, or trade customer information.

Information may be shared only when reasonably necessary to:

  • Process payments
  • Fulfill shipments (for example, sharing your name and address with shipping carriers such as USPS and UPS)
  • Provide requested services
  • Comply with legal obligations
  • Protect the security of our business, customers, or website

8. Etsy Orders

We also sell through our Etsy shop (grainlightco). When you buy from us on Etsy, Etsy collects and processes your information under Etsy's own privacy policy. We receive the order details we need, such as your name, shipping address, and order contents, and handle them as described in this policy.

9. Data Retention

Business records, order information, and customer communications may be retained for accounting, tax, legal, operational, or customer service purposes.

Information is retained only as long as reasonably necessary for those purposes.

10. Your Choices

  • You can manage cookie preferences through the "Manage cookies" option on our website.
  • You can contact us to ask what personal information we hold about you, or to request that we correct or delete it, subject to records we're required to keep.

11. Geographic Availability

Grainlight Co LLC is based in Texas and serves customers in the United States. We currently ship only to addresses within the United States.

We reserve the right to decline transactions that cannot be reasonably fulfilled or supported.

12. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

13. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in business operations, website functionality, or legal requirements.

The effective date at the top of this page will indicate the most recent revision.

14. Contact Information

For privacy-related questions, please contact:

Grainlight Co LLC

Email: support@grainlightco.com

You can also reach us through our Contact page.